Privacy Policy

The information, services, consultations, readings, recommendations, and products provided by Fan Rong are intended for spiritual guidance, personal insight, self-reflection, and general lifestyle support.

Fan Rong offers services such as Tarot Reading, Spiritual Consultation, BaZi Reading, Feng Shui, Face Reading, customised crystal bracelets, incense, candles, Palo Santo, and other spiritual or energy-related products. These services and products are not intended to replace professional medical, legal, financial, psychological, or other licensed professional advice.

​

All readings, consultations, and spiritual guidance are based on intuitive insight, traditional metaphysics, spiritual interpretation, and personal energy assessment. Results, outcomes, and experiences may vary from person to person. Fan Rong does not guarantee any specific result, prediction, success, healing, wealth, relationship outcome, or life event.

​

Any decisions you make after a consultation, reading, or product purchase are your own responsibility. Fan Rong will not be liable for any loss, damage, disappointment, emotional distress, financial decision, relationship decision, business decision, or personal outcome resulting from the use of our services, guidance, or products.

​

Our spiritual products, including but not limited to crystal bracelets, incense, candles, Palo Santo, and cleansing items, are sold for spiritual, symbolic, and lifestyle purposes. They are not medical products and are not intended to diagnose, treat, cure, or prevent any illness or condition.

By booking a service, attending a consultation, or purchasing from Fan Rong, you acknowledge and agree that you understand the nature of our services and products, and that you are using them at your own discretion.

​

Clients below 18 years old should seek permission from a parent or legal guardian before booking any consultation or purchasing any products.

​

Fan Rong reserves the right to decline, stop, or reschedule any consultation if we feel that the session is unsuitable, inappropriate, or cannot proceed effectively.

​

Last updated: 9 July 2026

PRIVACY POLICY - THE BASICS 

At Fan Rong, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage our services, purchase our products, visit our website, or contact us through WhatsApp, social media, email, or other communication channels.
 

1. Personal Information We Collect

We may collect personal information that is necessary for us to provide our services and products to you. This may include:

• Full name

• Contact number

• Email address

• Delivery address

• Payment or transaction details

• Date, time, and place of birth for BaZi-related services

• Photos or images provided for face reading, bracelet customisation, or consultation purposes

• Personal questions, concerns, or information shared during tarot reading, spiritual consultation, Feng Shui, BaZi, or other services

• Any other information you choose to provide to us

​

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To arrange appointments and consultations

• To provide tarot reading, spiritual consultation, BaZi reading, Feng Shui, face reading, and related services

• To customise crystal bracelets or recommend suitable spiritual products

• To process orders, payments, delivery, and customer enquiries

• To communicate with you regarding bookings, purchases, updates, or after-service support

• To improve our services, products, and customer experience

• To send promotional updates only when you have agreed to receive them

• To comply with legal, accounting, or regulatory requirements

​

3. Confidentiality of Consultations

All personal matters shared during consultations are treated with respect and confidentiality. We understand that clients may share private concerns relating to love, career, wealth, family, emotions, or personal life matters.

Fan Rong will not share your personal consultation details with unrelated third parties, unless required by law or with your consent.

​

4. Disclosure of Personal Information

We do not sell your personal information.

We may share your personal information only when necessary with trusted third parties such as:

• Payment service providers

• Delivery or courier partners

• Website, booking, or e-commerce service providers

• Accounting, legal, or professional advisers

• Government authorities, if required by law

These parties are only given the information needed to perform their services.

​

5. Storage and Protection of Personal Data

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

​

Your personal data may be stored in our business records, booking systems, communication platforms, website platforms, or secure digital storage. We will keep your personal data only for as long as necessary for business, service, legal, or accounting purposes.

​

6. Marketing Communications

From time to time, we may send updates about our services, new products, promotions, events, or spiritual offerings.

​

You may choose to opt out of marketing messages at any time by informing us through WhatsApp, email, or the communication channel used.

​

7. Access, Correction, and Withdrawal of Consent

You may contact us if you wish to:

• Request access to your personal data

• Correct or update your personal information

• Withdraw your consent for us to use your personal data

• Opt out of marketing communication

Please note that if you withdraw consent for certain information, we may not be able to continue providing some services that require those details.

​

8. Website Cookies and Online Data

If you visit our website, we may collect basic technical information such as browsing activity, device information, or cookies to help improve the website experience.

​

You may choose to disable cookies through your browser settings, but some website functions may not work properly.

​

9. Third-Party Links

Our website or social media pages may contain links to third-party websites or platforms. Fan Rong is not responsible for the privacy practices, content, or security of these external websites.

​

10. Updates to This Privacy Policy

Fan Rong may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The latest version will be available on our website or upon request.

​

Last updated: 9 July 2026