Shipping Policy
At Fan Rong, we take care to prepare and pack every order with attention and respect, especially for crystal bracelets, incense, Palo Santo, candles, and other spiritual products.
1. Shipping Locations
Fan Rong ships locally within Singapore and internationally to selected countries worldwide.
2. Order Processing
All orders will be processed after payment has been confirmed.
For both local and international orders, we will usually process and send out your order within 1–2 working days after payment confirmation.
Processing time may vary depending on stock availability, order volume, customised items, or pre-order products. For customised bracelets or spiritual items that require preparation, additional time may be needed before shipping.
3. Local Shipping — Singapore
For Singapore orders, delivery options and fees will be shared during checkout or upon order confirmation.
Orders will usually be processed and sent out within 1–2 working days after payment has been confirmed.
Estimated delivery time may vary depending on the delivery method selected and courier availability.
4. International Shipping
We offer worldwide shipping to selected countries. International shipping fees and estimated delivery time will depend on the destination country, parcel weight, size, and courier service.
International orders will usually be processed and sent out within 1–2 working days after payment has been confirmed.
Please note that international delivery may take longer due to customs clearance, public holidays, courier delays, or destination country regulations.
5. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, handling fees, or additional charges imposed by their country.
Fan Rong is not responsible for delays, charges, or restrictions caused by customs or local authorities.
6. Incorrect Shipping Information
Customers are responsible for providing the correct name, contact number, and delivery address.
Fan Rong will not be responsible for failed delivery, lost parcels, or additional courier charges caused by incorrect or incomplete shipping details provided by the customer.
7. Lost, Delayed, or Damaged Parcels
Once an order has been handed over to the courier, delivery time and handling will be under the courier’s responsibility.
If your parcel is delayed, lost, or damaged during delivery, we will do our best to assist you with the courier enquiry. However, Fan Rong is not liable for courier delays, loss, or damage beyond our control.
8. Pre-Order Items
For pre-order items, the estimated arrival or shipping date will be shared where possible. Please note that delays may happen due to supplier, customs, shipping, or other unforeseen circumstances.
9. Unavailable Stock
If an item is unavailable after purchase, Fan Rong will contact you regarding replacement options or refund arrangements for the unavailable item.
10. Contact Us
For any shipping enquiries, please contact us directly through our official WhatsApp, email, or social media channels.