Refund Policy

At Fan Rong, every order is prepared with care. Please read our refund and return policy carefully before making a purchase.

1. No Refund Policy
All purchases are strictly non-refundable once payment has been made, unless the item purchased is unavailable or out of stock.

2. Unavailable Stock
If an item becomes unavailable after your purchase, Fan Rong will contact you to offer one of the following options:

Replacement with another available item
Store credit
Refund for the unavailable item

3. Customised Products
Customised items, including personalised crystal bracelets, BaZi-based bracelets, wealth bracelets, love bracelets, and other specially prepared products, are strictly non-refundable and non-exchangeable once confirmed.

4. Spiritual Products
Items such as incense, Palo Santo, candles, crystals, bracelets, cleansing items, and other spiritual products are non-refundable and non-returnable due to hygiene, energetic, and preparation reasons.

5. Services & Consultations
All bookings for Tarot Reading, Spiritual Consultation, BaZi Reading, Feng Shui, Face Reading, and other consultation services are non-refundable once confirmed.

As our consultations are by appointment only, time is specially reserved for each client.

6. Pre-Order Items
Pre-order items are non-refundable once confirmed. Estimated arrival dates may vary due to supplier, customs, shipping, or unforeseen delays.

7. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact Fan Rong within 3 days of receiving your order with clear photos or videos of the item and packaging.

We will review the case and assist accordingly. Fan Rong reserves the right to decide whether a replacement, exchange, or other solution will be provided.

8. Shipping Fees
Shipping fees are non-refundable once the order has been shipped.

For international orders, customs duties, import taxes, handling fees, and any additional charges imposed by the destination country are strictly non-refundable.

9. Change of Mind
We do not accept refunds, returns, or exchanges due to change of mind, wrong selection, wrong size provided by the customer, or personal preference after purchase.

10. Contact Us
For any order issues, please contact us through our official WhatsApp, email, or social media channels with your order details.